Frequently Asked Questions
Why didn't I receive the activation code I requested?
Why can't I sign into MySGI?
Why can't I set up a MySGI account?
I forgot my username and/or password. Now what?
How can I change my username?
I entered my city/town or postal code. Why isn't my issuer/broker displaying?
Why do I have to select an issuer/broker to complete a transaction?
Why do I have to give SGI my email address in order to do online business?
I received an activation code or account confirmation letter from SGI and I don't know why.
I can't remember if I’ve registered my email address with SGI.
Where can I find my SGI CANADA policy number?
How do I know whether my SGI CANADA policy number is valid and current?
The system says my activation code is incorrect. What should I do?