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Frequently Asked Questions

Why didn't I receive the activation code I requested?

You should receive your activation code by email within a few minutes of requesting it. If it doesn't arrive within 30 minutes, check your junk/spam mail folder to see if it was routed there. Call us at 1-844-TLK-2SGI (1-844-855-2744), or request another activation code online.

Why can't I sign into MySGI?

First, please verify that you have successfully completed the registration process. If it appears you have successfully registered, please confirm that Caps Lock is off (passwords for MySGI are case-sensitive) and that your username and password were both entered correctly. You may also use the Forgot Password feature to acquire a temporary password and regain access to your account.
To keep your account safe, it will be locked after 6 unsuccessful login attempts. You can unlock it by calling us at 1-844-TLK-2SGI (1-844-855-2744) from 8 a.m. - 6 p.m. Monday to Friday or 9 a.m. - 5 p.m. on Saturdays.

Why can't I set up a MySGI account?

If you have a Customer Number, please ensure you have registered your email address with SGI. If you don't have a Customer Number or if it is unauthorized (you have not yet submitted proper identification documents), you unfortunately will not be able to sign up for MySGI, even if you are an SGI CANADA customer. Please visit a motor licence issuer to have a profile set up with SGI, or call us at 1-844-TLK-2SGI (1-844-855-2744) from 9 a.m. - 6 p.m. Monday to Friday or 9 a.m. - 5 p.m. Saturdays for information on identification requirements.

I forgot my username and/or password. Now what?

On the Sign In page you can select the applicable link - Forgot Username or Forgot Password. After you verify your identity, you’ll receive a temporary password at your registered email address. If your temporary password doesn’t arrive or you have further questions, we will be glad to help you regain access to your account. You can call us at 1-844-TLK-2SGI (1-844-855-2744) from 8 a.m. - 6 p.m. Monday to Friday or 9 a.m. - 5 p.m. on Saturdays.

How can I change my username?

At this time, once your username is created it cannot be changed.

I entered my city/town or postal code. Why isn't my issuer/broker displaying?

Only issuers/brokers who have a website and have signed a contract are included in this list. Your local or home town issuer may not yet be an online issuer/broker. View a full list of issuers / brokers you can connect with online through MySGI.

Why do I have to select an issuer/broker to complete a transaction?

MySGI is offered in partnership with our issuers and brokers, who will still provide customer support if you have any questions or require further assistance with any of the services offered through MySGI.

Why do I have to give SGI my email address in order to do online business?

Your email address is an important part of verifying your identity and enabling contact with you directly. You also have the option to receive email notifications and reminders from SGI as a green alternative to receiving paper copies in the mail for certain correspondence.

I received an activation code or account confirmation letter from SGI and I don't know why.

Please contact the SGI Customer Service Centre at 1-844-TLK-2SGI (1-844-855-2744). We will verify your identity, confirm whether an account was created with your email address or the message was sent in error, and answer any other questions you may have.

I can't remember if I’ve registered my email address with SGI.

You can try requesting an activation code online with the email address you may have registered. If your email address is already registered, you should receive an activation code by email within 30 minutes. If you don’t receive a code, you can self-register your email address online, or register by contacting us at 1-844-TLK-2SGI (1-844-855-2744) or your local motor licence issuer.

Where can I find my SGI CANADA policy number?

You can find your SGI CANADA policy number on your policy cover sheet, which you should have received from your broker when you purchased or renewed your insurance. If you have misplaced this sheet or did not receive it, you can ask your broker to send you a copy.

How do I know whether my SGI CANADA policy number is valid and current?

Insurance policies are provided on a term basis. These start and end dates can be found on your policy cover sheet, which you should have received from your broker when you purchased or renewed your insurance. If your most recent policy term has not expired, then that policy number is valid. If you have further questions, please contact your broker.

The system says my activation code is incorrect. What should I do?

Please make sure you have the right activation code for the email address you registered and try again. If the information you’re providing appears to be correct and you still can’t log in, please call the SGI Customer Service Centre at 1-844-TLK-2SGI (1-844-855-2744).