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Register and sign in help

Connecting with MySGI

You can connect with MySGI in 1 of the following ways:

  1. As an individual - You can register for MySGI as long as you have a Customer Number (the same number on your driver's licence, previously referred to as PIC) and an email address on file with SGI (see "I need help registering my email")
  2. As an SGI CANADA Customer - If you have insurance of any kind through SGI CANADA (home, condo, tenant, auto pak, etc.), you can complete the online registration process for the new MySGI.ca using your policy number along with your SGI Customer Number.
  3. As a company - You simply require an email address added to your SGI profile, which can be done by phone or in person. Your company must also identify an administrator for the online account. That individual will also need to be registered for MySGI (see "How do I register my company for MySGI?")
  4. As a group customer - An email address must be on file with SGI and at least 1 member of the group must be individually registered with MySGI in order to complete group transactions online.

I'm already an SGI CANADA customer

You can complete the self-service registration process directly online with 2 pieces of information: a Customer Number and a policy number. If you have a Saskatchewan driver's licence or a vehicle registered with SGI, you already have an 8-digit Customer Number (more commonly known as your driver's licence number or PIC). If you have additional SGI CANADA insurance, you already have a policy number too! You can find your SGI CANADA policy number on your policy cover sheet, which you should have received from your broker when you purchased or renewed your insurance. If you have misplaced this sheet or did not receive it, you can ask your broker to send you a copy. With these 2 pieces of information, you can self-register your email address online. Upon registering your email address weíll email you an activation code along with instructions to complete your account registration process online.

I need help registering my email address

If you are having any issues registering your email address online, connect with us in 1 of the following ways for assistance:

  1. Visit your local motor licence issuer.
  2. Call our customer service team at 1-844-TLK-2SGI (1-844-855-2744) from 8 a.m. - 6 p.m. Monday to Friday or 9 a.m.-5 p.m. on Saturdays.
  3. Call our Permit Office at 800-667-7575 from 6 a.m. - 10 p.m. year-round (closed on Christmas Day, Boxing Day and New Yearís Day).

After you register your email address, you can enter your Customer Number (driver's licence number or PIC), date of birth and email address online. We'll then email you an activation code with instructions to complete your online account registration.

What is an activation code?

An activation code ensures that your personal information is correctly (and securely) matched to your online account. You'll need it to complete your account setup for MySGI. If your code has expired or your email address is already registered but you haven't received an activation code, you can request an activation code online. We'll email your code along with instructions to complete your online account registration.

Picking a password

For your security, your MySGI password must be a minimum of 7 characters including at least 1 numeral.

For an even stronger password, consider the following tips:

  • include special characters like !@#$%^&
  • use a combination of capital and lower-case letters
  • avoid using sequential letters or numbers
  • avoid using your username (or variations of it), or other personal information
  • avoid using words you can find in a dictionary
  • substitute letters and numbers for full words wherever possible (i.e.: R = are, 4 = for, U = you, etc.)

Picking a username

Your username is unique to you and ensures your personal information is correctly linked to your online account. It is important that you create a username that you will remember without needing to write it down. You may use an email address as your username.

Frequently asked questions

Why didn't I receive the activation code I requested?

You should receive your activation code by email within a few minutes of requesting it. If it doesn't arrive within 30 minutes, check your junk/spam mail folder to see if it was routed there. Call us at 1-844-TLK-2SGI (1-844-855-2744), or request another activation code online.

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Why can't I sign into MySGI?

First, please verify that you have successfully completed the registration process. If it appears you have successfully registered, please confirm that Caps Lock is off (passwords for MySGI are case-sensitive) and that your username and password were both entered correctly. You may also use the Forgot Password feature to acquire a temporary password and regain access to your account.

To keep your account safe, it will be locked after 6 unsuccessful login attempts. You can unlock it by calling us at 1-844-TLK-2SGI (1-844-855-2744) from 8 a.m. - 6 p.m. Monday to Friday or 9 a.m. - 5 p.m. on Saturdays.

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Why can't I set up a MySGI account?

If you have a Customer Number, please ensure you have registered your email address with SGI. If you don't have a Customer Number or if it is unauthorized (you have not yet submitted proper identification documents), you unfortunately will not be able to sign up for MySGI, even if you are an SGI CANADA customer. Please visit a motor licence issuer to have a profile set up with SGI, or call us at 1-844-TLK-2SGI (1-844-855-2744) from 9 a.m. - 6 p.m. Monday to Friday or 9 a.m. - 5 p.m. Saturdays for information on identification requirements.

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I forgot my username and/or password. Now what?

On the Sign In page you can select the applicable link - Forgot Username or Forgot Password. After you verify your identity, youíll receive a temporary password at your registered email address. If your temporary password doesnít arrive or you have further questions, we will be glad to help you regain access to your account. You can call us at 1-844-TLK-2SGI (1-844-855-2744) from 8 a.m. - 6 p.m. Monday to Friday or 9 a.m. - 5 p.m. on Saturdays.

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How can I change my username?

At this time, once your username is created it cannot be changed.

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I entered my city/town or postal code. Why isn't my issuer/broker displaying?

Only issuers/brokers who have a website and have signed a contract are included in this list. Your local or home town issuer may not yet be an online issuer/broker. View a full list of issuers / brokers you can connect with online through MySGI.

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Why do I have to select an issuer/broker to complete a transaction?

MySGI is offered in partnership with our issuers and brokers, who will still provide customer support if you have any questions or require further assistance with any of the services offered through MySGI.

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Why do I have to give SGI my email address in order to do online business?

Your email address is an important part of verifying your identity and enabling contact with you directly. You also have the option to receive email notifications and reminders from SGI as a green alternative to receiving paper copies in the mail for certain correspondence.

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I received an activation code or account confirmation letter from SGI and I don't know why.

Please contact the SGI Customer Service Centre at 1-844-TLK-2SGI (1-844-855-2744). We will verify your identity, confirm whether an account was created with your email address or the message was sent in error, and answer any other questions you may have.

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I can't remember if Iíve registered my email address with SGI.

You can try requesting an activation code online with the email address you may have registered. If your email address is already registered, you should receive an activation code by email within 30 minutes. If you donít receive a code, you can self-register your email address online, or register by contacting us at 1-844-TLK-2SGI (1-844-855-2744) or your local motor licence issuer.

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Where can I find my SGI CANADA policy number?

You can find your SGI CANADA policy number on your policy cover sheet, which you should have received from your broker when you purchased or renewed your insurance. If you have misplaced this sheet or did not receive it, you can ask your broker to send you a copy.

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How do I know whether my SGI CANADA policy number is valid and current?

Insurance policies are provided on a term basis. These start and end dates can be found on your policy cover sheet, which you should have received from your broker when you purchased or renewed your insurance. If your most recent policy term has not expired, then that policy number is valid. If you have further questions, please contact your broker.

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The system says my activation code is incorrect. What should I do?

Please make sure you have the right activation code for the email address you registered and try again. If the information youíre providing appears to be correct and you still canít log in, please call the SGI Customer Service Centre at 1-844-TLK-2SGI (1-844-855-2744).

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