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General FAQs

Why can't I renew my driver's licence online?

Driver's licence renewals for Saskatchewan licences require a new photo, which is something that cannot be done online. Drivers who have chosen the annual payment option for their licence, however, are able to make those payments through MySGI.

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Why did I get a letter from my broker about a package policy when I already have one with another broker?

As stated in the Terms of Service, the broker you selected when completing your MySGI transaction was permitted to contact you to discuss your auto insurance needs.

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What are you doing to secure my payment information and transactions online?

SGI uses a secure 3rd-party vendor, Moneris, to capture credit card information and process payment transactions. Moneris provides a secure online payment system that is used by many websites. SGI does not capture or store credit card or banking information.

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What online payment methods are supported by MySGI?

At this time we accept credit card payments only, with the exception of monthly payments for your SGI CANADA policy which can be set up for pre-authorized debit withdrawals. The following credit cards are accepted: Visa, Visa Debit, MasterCard and American Express.

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What is 'Verified by Visa'?

'Verified by Visa' is an additional layer of security to protect customers against unauthorized purchases when shopping online. When you pay with your Visa card, the Verified by Visa service launches automatically. You will be asked to either register for Verified by Visa or enter your existing credentials to verify your identity. Once your identity is verified, your checkout continues.

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I would like to select a different issuer, how can I do this?

You can select Change my selected issuer from the My Preferences menu, or select the SGI Online Services button on your motor licence issuer's website.

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Why do I have to provide my email address in person or over the phone before signing up for MySGI?

This is an extra security measure for customers who donít currently have an SGI CANADA insurance policy number. You may have previously provided your email address, driverís license number and birth date to multiple organizations over the years so itís important for us to verify who you are before granting access to your personal information. Current SGI CANADA customers may self-register their email address online as they are required to provide their current policy number - a more secure piece of information - during the MySGI sign-up process.

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How do I change my preferred method of communication with SGI?

By default, correspondence from SGI will be sent by standard mail. If you wish to receive correspondence by email, you can change your preferred method of communication by selecting Change my preferred method of correspondence with SGI from the My Preferences menu.

When required by legislation, you may receive some SGI correspondence by mail in addition to the email notifications you have requested.

To protect the privacy of your sensitive information, some emails will contain limited information and ask you to view further details after logging into MySGI.

If you wish to stop receiving correspondence through email, you can revert back to standard mail in My Preferences at any time.

Regardless of your communication preferences, we will continue to send email confirmation for any transactions completed through MySGI.

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How do I change the customer I am completing transactions for?

When you sign in to MySGI, you will always do so as yourself. If you have multiple customers attached to your profile (i.e.: youíre part of a group customer or are authorized to complete transactions on behalf of a company) you will see a Change Customer button below the navigation menu to the right of the shopping cart. You may use this button at any time to choose which individual customer you wish to complete a transaction for. Please remember to complete any transactions in your shopping cart before changing customers. Pending transactions will not be saved if they have not been processed prior to changing customers.

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How do I register my company for MySGI?

Companies do not create a MySGI account in the same manner as individual customers. The companyís MySGI account can be accessed by Administrator(s) or Authorized User(s) which are added to the companyís profile. At least 1 administrator must be identified, and any individuals acting as an Administrator or Authorized User would have to be registered with an active MySGI account themselves. Lastly, the company must have a valid email address added to their SGI profile.

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How do I add an administrator to my company profile?

To have an administrator added to your company profile, you must present a letter on the companyís letterhead, which includes the name(s) and Customer Number(s) of the individual(s) to be added as administrator(s). It must be signed by a person with signing authority for the company, identify that individualís title, and must state that the individual(s) listed are to be assigned as administrator(s) for MySGI purposes. Either the person who signed the letter or the individual authorized to be the administrator must be present at a motor licence issuing office to have the administrator(s) added, and must present photo identification to confirm their identity. Both an email address and an Administrator must be added to the company profile with SGI in order to access the company MySGI account.

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How do I add or remove users who are authorized to complete licensing or registration transactions on behalf of my company?

Company customers may be given access to MySGI on a companyís behalf as either an Administrator or an Authorized User. Authorized Users must already have their own personal MySGI account and can only be added or removed by an Administrator, though this can be completed online. Administrators must have signing authority for the company they represent and can only be added or removed through an in-person visit to a motor licence issuer.

Add an Authorized User to your company profile:

  1. Sign in to your MySGI company profile. Select Maintain Authorized User List from the MySGI Business menu.
  2. Under the Authorized Users section, select Edit.
  3. Enter the last name and Customer Number of the individual you are adding to the company profile.
  4. Check the box indicating you accept the risk associated with adding this Authorized User.
  5. Select the Save link.

A message will confirm that the authorized user has been added to the company profile.

Remove an authorized user from your company profile:

  1. Sign in to your MySGI company profile.
  2. Select Maintain Authorized User List from the My SGI Business menu.
  3. Under the Authorized Users section, select Edit.
  4. Select the Remove User button beside the name of the individual you want to remove.
  5. Select OK to confirm you want to remove this user.
  6. An updated list of Authorized Users will confirm that the individual selected was removed.

Individuals authorized to access the company profile on behalf of the company as Administrator or Authorized User may view sensitive or confidential information related to the company. The company is solely responsible for maintaining and updating the list of permitted users. SGI is not responsible for, nor shall SGI be liable for any damages arising out of any transaction completed in MySGI on behalf of the company. When an individual is added as an Authorized User, the Administrator must confirm they understand the risks associated with allowing that individual to complete transactions on behalf of the company.

If you require further assistance, please contact your local motor licence issuer or call our customer service team at 1-844-TLK-2SGI (1-844-855-2744) between 8 a.m. - 6 p.m. Monday to Friday or 9 a.m. - 5 p.m. on Saturdays.

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How do I add/remove another person or a company access to view my abstract in MySGI?

To grant access to a 3rd party to view your driverís abstract in MySGI:

  1. Select Grant access to my abstract from the My Driver Information menu.
  2. Select Edit from the Proxy Access section.
  3. Enter the last name and customer number of the individual being given access.
    1. For companies or groups enter any 5 alpha or numeric characters in a row of the name and the customer number.
  4. Select Confirm
  5. Select the checkbox authorizing the entity access to view your abstract.
  6. Select Save.

To remove access from a 3rd party to view your driverís abstract in MySGI:

  1. Select Grant access to my abstract from the My Driver Information menu.
  2. Select Edit from the Proxy Access list.
  3. Select the Remove Access button to the right of the entity for which access is being removed.
  4. Select OK from the popup message to confirm removal.

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